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	FAQ's - APPX Software, Inc. : APPX Utility : APPX Installation & Configuration : Emergency Registration for Supported Customers
	APPX Software is pleased to announce the introduction of our Online Customer Support System, by which customers on maintenance will be able to generate their own emergency “system-down” temporary registrations. We are pleased to make this available on a 24x7 basis, to better accommodate any potential emergencies our customers may face. The system is available for both APPX and Speed II customers who are current on maintenance (within a short grace period). If a customer’s system crashes, or other circumstances occur that require a temporary registration, a temporary registration, valid for 7 days on an alternate machine, may be obtained electronically at no charge to the customer. The system requires that the customer enter the 20-digit verification code from a valid, active permanent registration, or a non-expired temporary registration. Promotional registrations, evaluation registrations, or prior emergency registrations do not qualify, and the system will check to insure that maintenance is current on the registration, or has expired within the past 90 days. A valid serial number is required for the new CPU, and the name and e-mail address of the person requesting the registration must also be entered. Registrations will be e-mailed to the address provided, and optionally to other addresses as well. Customers may also choose to print a hard copy of the registration on their local printers, and/or view it on their screens. We want you to be aware that this system is, of course, an APPX application, and demonstrates some of the things that can be done with the new graphical capabilities of APPX 4.1. As a supported APPX customer, you need do nothing to be eligible for this program. It is available to you when you need it (and, of course, we all hope you never do). Please remember that this system is to be used for emergency system-down situations only, not for evaluation, testing, or other such purposes. Any customer who misuses the system is subject to having their access terminated. To use the system, you currently need to install the new APPX Java client on your desktop computer. You can download the latest version from our website. Install the client, and connect using the following parameters: Login: appxcust Password: appxcust Server: support.appx.com Server Port: 8090
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	2004-Sep-23 10:07am

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