Verify that you can, directly on the server (without using the "appx -c" client option), login to APPX. Being able to do this is a necessary pre-requisite to being able to login from clients with "appx -c". Go no further in this troubleshooting process until you can successfully login directly on the server as with any standard (non-Presentation Server) APPX for Windows installation. Common things to check if this doesn't work are the APPX_KEYMAP and APPXPATH variable settings and data file permissions.

Once you're logged in on the server, check to make sure that you have a Registration license for the APX/GCS product. This is required, to run APPX in APPX Server mode.

If when you try to login with a client, you receive an error like "Incorrect login," see the FAQ "Troubleshooting WinAppxD".

If, when you try to login with a client, your client session hangs BEFORE showing any APPX screen, make sure you have the following environment variables set in the global System section of User Environment variables on your NT Server:

          APPX_SERVER    - set to full path of appx.exe
          APPX_KEYMAP    - set to "Windows"
          APPXPATH       - set to your APPX data directory

If you change any of these now, reboot the machine to make them take effect, then re-test the client login.

If, when you try to login with a client, you get the error "host unreachable" or "host not found", verify that the server's host IP address (or name) and port number specified in the login dialog box are correct. Also check again to make sure that WinAppxD is running. If you have the dialog options set correctly, but WinAppxD exited with an error as soon as it was started, the client will not be able to contact WinAppxD and you will get errors like these. "Host unreachable" is generally misleading because the host is usually there just fine, it's just that WinAppxD isn't listening for connections.

To verify that you are using a valid host address that is reachable from the client, go to a DOS command prompt on the client and "ping" the server address you put in the connection box on the APPX client.

If something else is happening, or if you've followed the procedures outlined here and WinAppxD still isn't working, please call APPX Software Technical Support for assistance.